Party FAQ's
Frequently asked questions for party bookings at Wyncity Bowl & Entertainment.
1. Can I bring my own cake?
Yes, and we can store your cake in either the fridge, freezer, or dry storage.
2. What if I pay for birthday guests and they don’t show up?
The minimum guests and charge for each party is for 10 guests minimum, and is the minimum charge regardless of how many attend. Should you book and pay for 12 guests and only 10 attend, we credit the balance of the 11th and 12th child to be used towards additional food and drinks for the parent, or to be loaded on a Fun Card for use on activities on your next visit. Otherwise, it is stored on your Wyncity account to be used at a later date.
3. How many children should I book in for if I am unsure of total numbers?
Book in for an amount that is roughly expected. After you have made your booking, we cannot add on more than 5 additional children.
4. Do I need to bring anything?
Nothing is required of you to bring as we provide the essentials (plates, cups, cutlery, napkins, cake cuter, etc.).
5. Can I bring decorations?
Small decorations easily moved by one person (non-staff) such as small balloon garland and balloons on weights are acceptable, although decorations that include party poppers, piñatas, confetti canons and wall decorations are not permitted due to cleaning requirements and disruption to other guests.
6. What if we are running late?
Unfortunately, due to busy party schedules our parties run to a set timetable, so it is important to inform your guests to arrive well in advance.
7. Do you cater for adults?
We can cater for adults. We have a list of available platters on our party page on our website. These can be added on when booking in your party, or upon emailing the party coordinators. Final confirmation is required, at the latest, 5 days prior to your party.
8. Is there a charge for non-participating guests with the group, e.g., adults and infants?
There is no charge for these guests.
9. Do you cater for dietary requirements?
Yes, we have options including Vegetarian, Vegan, Gluten Free and Halal. If we don't cater to a specific dietary requirement, email the party coordinators to discuss options going forward.
10. Do we supply Party Bags?
Due to our vast customer demographic we do not currently offer them to keep Party costs down but you are welcome to bring your own.
11. Will I have the party room to ourselves and for the entire party?
The party room is only allocated to you for the duration of your food time and is regularly shared with other parties. This is typically 40minutes in duration. This happens about an hour after your first activity. If you are looking for exclusive access for a party room, we do have private rooms available to upgrade. If this is something you are looking for, please email the party coordinators.
12. What does the Host do?
The party host will be with your party for the full duration, taking them from activity to activity and serving their food. They will be assisting the children in playing the activities of the party, along with one parent or guardian supervising the party at all times.
13. What are the parental supervision requirements?
We require parental supervision at all stages throughout the party.
14. Will I have exclusive use?
You will have exclusive use of your bowling lanes, although the other activities, including Laser Tag, are shared with others.
15. What happens if I have extra children RSVP?
Please email the party coordinators so we can make arrangements for to your party accordingly.
16. How can I arrange platters?
If you are requiring platters for the parents or children of the party; please email the party coordinators, at the latest, 5 days prior to your party.
17. How are the parties scheduled?
BTG Party: 1 hour of bowling > food, drinks and cake time > 1 laser tag mission > 30minutes of arcade play
Laser Party: 2 laser tag games > food, drinks and cake time > 30minutes of arcade play
Bowl Party: 1 hour of bowling > food, drinks and cake time
18. What are the food options for the children?
Menu A: Party Pies, Sausage roll and chips
Menu B: Chicken Nuggets and chips (Halal)
Menu C: Hotdog and chips
Menu D: Mini chicken burgers (halal)
Menu E: Mini beef burgers
Menu F: Margarita pizza slices and chips (vegetarian)
Gluten free options available upon request
19. When do I choose the food options for the children?
An email is sent you after the party has been booked. It will contain a link to choose the food option you would like for the children.
20. How can I tell my party has been booked?
Once you will receive a confirmation email and proof of purchase email - Everything is set!
